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The term ‘Virtual Currency’ only applies to in-game currencies purchased with real money. We’ll refund purchases of Blizzard Balance and ‘Virtual Currency’ within 14 days of purchase, as long as you haven’t spent the currency yet.

Opening a single item as part of a larger bundle purchase counts as claiming that bundle. WoW Tokens listed on the Auction House are non-refundable. Hearthstone packs, heroes, adventures, and passes are non-refundable.

StarCraft II Commanders and Mission Packs.

World of Warcraft Character Level Boosts.

We’ll refund most items that you buy with real money and use or receive in-game within 14 days of purchase, as long as you have not claimed, opened, or otherwise used the item.

Diablo III and its expansions (Reaper of Souls, Rise of the Necromancer).

World of Warcraft and its expansions (Battle for Azeroth, Shadowlands).

We refund paid games or expansions within 14 days of purchase, as long as you haven’t played for more than two hours. If the automated service doesn’t address your needs, our support team is available to help. In some cases, such as those where the original payment method cannot be refunded, we may provide the refund in the form of Balance.

We will typically refund purchases to the method of payment used for the original transaction. You can usually request a refund automatically using our support site and selecting the relevant game or product. The same goes for violations of the In-Game Code of Conduct or the End User License Agreement. We may withdraw refund eligibility for abuse of this policy, such as repeated refunds for the same product.

If you change your mind about a recent purchase, or if you haven’t used it, we’ll try to work with you on a refund. We believe in our mission to create epic entertainment experiences, and we want you to feel confident you’re getting the product and support you expect from Blizzard. This document is part of our official Terms of Sale. We’ve posted this policy to make our refund philosophy clear around purchases made from Blizzard on.